Privacy Policy – LightUp Communications

 

1. Who we are

LightUp Communications is a UK-based coaching and communications consultancy.
📧 Email: contact@lightupcommunications.com
🌐 Website: lightupcommunications.com

We are the “data controller” responsible for how your personal information is used.

2. What information we collect

We may collect the following types of personal data:

• Information you provide directly:

  • When you fill in our contact form, subscribe to updates, or request services (name, email, phone number, organisation, message content).

  • When you book or attend coaching sessions or workshops.

• Technical information (automatically collected):

  • IP address, browser type, operating system, and browsing activity on our site (via cookies or analytics tools).

• Special category data:

  • Only if voluntarily shared by you during coaching (e.g., wellbeing-related discussions). This is always handled with strict confidentiality.

3. How we use your information

We use your information to:

• Respond to enquiries and provide our services.

• Deliver coaching, mentoring, or consultancy support.

• Send updates or newsletters (only if you opt in).

• Analyse website traffic and improve our services.

• Comply with legal and regulatory requirements.

We will never sell your data to third parties.

4. Legal bases for processing

We process your data under the following UK GDPR bases:

• Contract: to provide services you request.

• Consent: when you opt in to newsletters or resources.

• Legitimate interests: to improve our services, build relationships, and grow our business.

• Legal obligation: to comply with applicable laws.

5. Cookies and analytics

Our website may use cookies and third-party analytics (e.g., Google Analytics) to understand visitor behaviour. You can manage or disable cookies through your browser settings.

6. How we share information

We may share limited data with:

• IT service providers and web hosts to operate our website.

• Professional partners (e.g., subcontracted coaches or consultants), but only where necessary to deliver a service you’ve requested.

All third parties are required to keep your data secure and use it only for agreed purposes.

7. How long we keep information

We keep personal data only for as long as necessary:

• Enquiry data: up to 12 months.

• Client records: up to 7 years (to comply with legal and financial obligations).

• Mailing list data: until you unsubscribe.

8. Your rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Correct inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to processing.

• Request data portability.

• Withdraw consent at any time (e.g., unsubscribe from emails).

To exercise your rights, email us at juliet.simpson@hotmail.co.uk.

9. Security

We use appropriate technical and organisational measures to protect your data, including secure servers, password protection, and limited access controls.

10. International transfers

We aim to keep your data within the UK/EEA. If services outside these regions are used (e.g., cloud storage), we ensure safeguards such as Standard Contractual Clauses (SCCs) are in place.

11. Contact & complaints

If you have questions about this policy or how we handle your data, contact us at:
📧 contact@lightupcommunications.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.